FAQ’s

What is “In Home Pet Sitting”?

In-Home Pet Sitting means your pet stays in the comfort of their own home while you are away. This eliminates any unnecessary stress for them plus keeps them in their normal routine and environment! This also means our Professional Pet Sitters are there to take care of any general home tasks such as bringing in the mail, watering indoor plants, turning on/off lights, etc.

What is a “Professional” Pet Sitter?

We are bonded, insured, and Trained in Pet CPR/First Aid. The Pack is a proud to be selected as a member of Pet Sitters International,the world’s leading educational organization for professional pet sitters. We use an online software which holds The Pack pet sitters accountable for their schedules, and have a constant open line of communication with our clients! We are organized, reliable, and dependable so that you can rest assured knowing your pets are getting the best care possible while you’re away. We are prepared to handle any situation to make sure your pets needs are being met and that they are comfortable and happy at all times.

I’m Interested, How Do I Get Started?

We’re happy to help! Our goal is to keep your pet(s) in the comfort of a home environment and in their normal routine, all while getting one on one attention, and the best care possible. You can fill out our New Pack Member form by heading to our “Book Now” page and we will reach out to you with more information!

What Services Do You Offer?

We offer in-home pet sitting & dog walking. You can learn more about each service & the corresponding pricing on our “Services” page.

What Area’s Do You Cover?

Our pet sitting services cover the following areas:

*Pinellas: Palm Harbor, Crystal Beach, Tarpon Springs, East Lake, Oldsmar, Dunedin, Safety Harbor, Clearwater, Belleair

We Heard You Use An Online Software. How Does That Work?

We use an online software, The Pack Member Portal, that allows each guest to create their own personal profile where you can update your home & pet information at any time! Our guests can schedule services, view scheduled services, make payments, & much more all from one convenient place. There is a conversation tab where you can contact us at any time, and you will also receive a photo and journal update along with every service! There is a desktop version, mobile version, and an app so you’re able to access and update your information anywhere.

Do You Have Any References/Reviews?

Absolutely! Head over to our home page and scroll down the testimonials to learn more about our happy Pack Members. If you’ve had a great experience with The Pack, please leave us a review on Google. https://goo.gl/Gwt476

Why Do You Use a Key Lock Box System?

Key lock boxes are becoming the standard for Professional Pet Sitters. Your key is much safer in a locked box on your property. Mishaps can occur and this system has proven to be the safest, and most secure option – eliminating many potential problems. You do not need to put the lock box on your front door; you may hide it in another secure location on your property. Your sitter will return your key to the designated spot after each pet sitting visit. Plus, if your pet sitter has an emergency and is unable to complete your visits, we will always be able to send a back-up pet sitter if your key is on your property. If you don’t have a key lock box yet, we will have one available for purchase at your Meet & Greet Consultation. Key lock boxes are sold at cost, $25.

What Will I Need For the Meet & Greet Consultation?

Please complete your profile in the Pack Member Portal before your scheduled meet and greet consultation. We ask that you please provide a copy of any necessary keys or fobs that we will need to enter your home.

What Type of Pets Do You Care For?

All of them! We have no restrictions on sizes, breeds or species. We always include a free meet & greet consultation for new clients so that we can create a personalized care plan and make sure we are the perfect fit.

How Do I Pay For a Service? 

We use an online software for all of our scheduling. You will receive your own unique login information and an emailed invoice anytime you have upcoming services. We do require payment 48 hours before services begin – you can either login through The Pack Member Portal to easily pay online through our secured payment processor Authorize.net

What’s Your Cancellation Policy?

During non-holiday periods, please note the The Pack cancellation policy is as follows:

Pet sitting reservations 1-3 days long require 24 hours notice for cancellation prior to reservation, for full refund. Less than 24 hours notice will results in full price of the visit being charged to the client.

 

Pet sitting reservations 3 – 14 days long require 48 hrs notice for cancellation prior to reservation, for full refund. Less than 48 hours notice will result in 50% of the cost of visit refunded.

 

During pet sitting over major national holidays or for pet sitting reservations that are longer than 14 days in length, the The Pack cancellation policy is as follows:

5 or more days’ notice for cancellation prior to reservation will result in a full refund. Less than 5 days notice will result in 50% of the cost of visit refunded.

 

How Far in Advance Do I Need to Book?

The sooner the better, but we always encourage booking at least a week out. Keep in mind, holidays book up faster than other times of the year.

Do You Provide Service on Holidays?

Yes! We have limited availability on these dates so please let us know in advance. We charge an additional fee of $20 holiday per day on:

 

New Year’s Day                                    (January 1st)

Martin Luther King, Jr. Day                   (3rd Monday in January)

President’s Day                                    (3rd Monday in February)

St. Patrick’s Day                                   (Mar 17th)

Easter Sunday                                      (Different Sunday each year)

Memorial Day                                        (Last Monday in May)

Independence Day                                (July 4th)

Labor Day                                             (1st Monday in September)

Halloween                                             Oct 31

Thanksgiving Day                                (4th Thursday in November)

Day after Thanksgiving                        (4th Friday in November)

Christmas Eve                                     (December 24th)

Christmas Day                                     (December 25th)

New Year’s Eve                                   (December 31st)

 

 

Some people have asked if tips are expected.

While tips are not expected, they are very much appreciated. 100% of all tips go to your pet sitter or dog walker.